EUR (€)
Shipping Policy
Order Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping
options through trusted carriers (e.g., TNT). Delivery times vary based on your location and selected shipping method. Standard shipping to UK is 48 hours and 24 for NI & ROI.
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping
options through trusted carriers (e.g., TNT). Delivery times vary based on your location and selected shipping method. Standard shipping to UK is 48 hours and 24 for NI & ROI.
Shipping Restrictions
We currently ship to addresses within the UK, Ireland, and Europe.
Note:
We do not ship to P.O. Boxes or APO/FPO addresses.
We currently ship to addresses within the UK, Ireland, and Europe.
Note:
We do not ship to P.O. Boxes or APO/FPO addresses.
International Shipping
International shipping may incur additional costs, determined on a case-by-case basis.
International shipping may incur additional costs, determined on a case-by-case basis.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking
information to update.
Returns Policy
Returns Eligibility
We accept returns within 30 days of delivery for most unused, uninstalled, and unmodified trailer components in their original packaging.
Returns Eligibility
We accept returns within 30 days of delivery for most unused, uninstalled, and unmodified trailer components in their original packaging.
To start a return, contact our support team:
📧 spares@nugentengineering.com
📞 +44 28 8774 0655
Return Conditions
Item(s) must be in new, resalable condition
Original packaging must be intact
Some items are non-returnable (e.g., custom parts, electrical components). These will be clearly marked on the product page.
Return Process
Contact us to initiate the return. All returns must be approved by management.
Securely package the item(s) and include the RA# inside the package.
Ship the item(s) to the address provided in your return confirmation.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or
📧 spares@nugentengineering.com
📞 +44 28 8774 0655
Return Conditions
Item(s) must be in new, resalable condition
Original packaging must be intact
Some items are non-returnable (e.g., custom parts, electrical components). These will be clearly marked on the product page.
Return Process
Contact us to initiate the return. All returns must be approved by management.
Securely package the item(s) and include the RA# inside the package.
Ship the item(s) to the address provided in your return confirmation.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or
defective item).
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved returns will be refunded to your original payment method within 5–10 business days.
Note:
Shipping charges are non-refundable.
Once we receive and inspect your return, we will notify you of the approval status.
Approved returns will be refunded to your original payment method within 5–10 business days.
Note:
Shipping charges are non-refundable.
Damaged or Defective Items
Please inspect your order upon receipt. If your item is damaged or defective, contact us immediately with photos so we can
Please inspect your order upon receipt. If your item is damaged or defective, contact us immediately with photos so we can
evaluate the issue and make it right.